MERRYPH Privacy Policy
Your privacy matters to MERRYPH. This policy outlines the personal information that may be collected when adults in the Philippines use our website, register an account, access games, make payments, or contact support. It also explains how information is used, protected, retained, and managed, together with the choices available to you. Please review this policy before creating a MERRYPH account. MERRYPH services are intended for players aged 21 and above.
How MERRYPH MERRYPH Protects Your Information Privacy
These six privacy commitments describe the principles MERRYPH follows when handling the personal information of registered players in the Philippines.
256-Bit SSL Encryption
Information sent between your device and MERRYPH is protected with 256-bit SSL encryption, a security standard also used by banks and financial institutions. This protection applies when you sign in, make a deposit, or change account details, helping keep information secure while it is transmitted.
We Do Not Sell Personal Data
MERRYPH does not sell, rent, or exchange personal information with third parties for marketing purposes. Details such as your name, contact information, payment data, and betting activity are handled to support account operations and improve your experience on the platform. Your personal information remains yours, and MERRYPH does not use it as a product for advertisers.
Protected Data Storage
Personal information collected by MERRYPH is kept on protected servers with access limited to authorised personnel who require it for their assigned duties. Access controls and security reviews help reduce the risk of unauthorised viewing, use, or disclosure of stored information.
You Remain in Control
You may ask what personal information MERRYPH holds about you, request corrections where details are inaccurate, or ask for deletion when permitted by applicable legal and regulatory requirements. To exercise a privacy right, contact MERRYPH support and provide enough information for your request to be reviewed.
Manage Promotional Messages
If you receive MERRYPH marketing messages, including promotional offers or game updates, you may choose to unsubscribe at any time. Marketing communications include an opt-out option, and promotional messages will be stopped for your registered contact details after your request is processed.
A Defined Retention Approach
MERRYPH aims to keep personal information only for as long as it is needed for legitimate account, service, legal, or regulatory purposes. After an account is closed and any required retention period ends, information may be securely deleted or anonymised. The applicable periods depend on the type and purpose of the data concerned.
This privacy policy covers every player who creates an account or uses the MERRYPH platform through the website, mobile browser, or supported mobile app. When you register for a MERRYPH account, you acknowledge that you have reviewed this policy and agree to the handling of your personal data for the purposes explained below.
1Information We Collect
MERRYPH gathers selected personal information to provide account services, support identity and age checks, handle deposits and withdrawals, maintain platform security, and meet applicable legal requirements. The information collected may include the categories outlined below.
| Information Category | Typical Examples | Collection Point |
|---|---|---|
| Identity Information | Your name, date of birth, and identity verification details | During registration or when verification is required |
| Contact Information | Your email address and mobile number | When you create or maintain your account |
| Payment Information | GCash, bank card, PayMaya, or cryptocurrency payment details | When you make a deposit or request a withdrawal |
| Technical Information | Your IP address, device and browser details, and operating system | Collected automatically when you access MERRYPH |
| Activity Information | Pages viewed, games opened, bets placed, and session length | Collected while you use the platform |
| Support and Communications Information | Customer service chat records and email messages | When you contact MERRYPH for assistance |
MERRYPH aims to collect information that is relevant and necessary for the purposes set out in this policy. You may choose not to provide optional details, but information needed for account access, payment processing, or identity verification may be required for certain MERRYPH features. If you do not provide those details, some services may not be available to you.
2How We Use Information
MERRYPH uses collected personal information only for clear and legitimate platform-related purposes. The way your data is handled should remain consistent with the reason it was obtained. These purposes include the following.
- To open, administer, and secure your MERRYPH account, including checks relating to identity and age.
- To arrange deposits and withdrawals using supported options such as GCash, bank cards, PayMaya, and cryptocurrency.
- To answer questions, resolve account concerns, and provide assistance through the MERRYPH support team.
- To identify and help prevent fraud, money laundering, account abuse, and other unlawful activity connected with the platform.
- To meet legal, compliance, and regulatory responsibilities that apply to MERRYPH operations.
- To deliver essential account messages, including deposit confirmations, service notices, and withdrawal updates.
- To share information about MERRYPH promotions, bonuses, and offers when you have agreed to receive marketing communications.
- To review platform activity and improve the experience for players in the Philippines.
- To apply the MERRYPH terms and conditions and help safeguard the platform and the rights of its players.
MERRYPH does not use personal data to make automated decisions that could have a significant legal or comparable effect on a player without first providing a way to request review by a person.
3When Information Is Shared
MERRYPH does not sell personal data to third parties. Data may be shared with carefully selected service providers only when needed to run the platform, support player accounts, process payments, improve security, or meet legal obligations.
- Payment service providers — MERRYPH may provide the payment information needed to complete deposits and withdrawals through supported options, including GCash, bank cards, PayMaya, and cryptocurrency services. Each provider is responsible for meeting its own privacy and security duties.
- Identity verification providers — MERRYPH may work with external services to confirm a player's identity and age. Any information shared for this purpose is handled only as needed to complete the verification process.
- Fraud prevention and security services — MERRYPH may share relevant information with specialist security providers to identify, investigate, and help prevent suspicious or fraudulent activity on the platform.
- Legal and regulatory authorities — MERRYPH may disclose personal data to law enforcement, regulators, or other authorised bodies when disclosure is required by law or considered necessary to protect player rights, platform security, or public safety.
- Business transfers — if MERRYPH becomes part of a merger, acquisition, restructuring, or asset sale, personal data may be included in the relevant transaction. MERRYPH will notify affected players where notification is required or appropriate.
MERRYPH does not provide personal data to advertisers, data brokers, or other parties for commercial marketing. Player information is not treated as a product or sold as a business asset.
4Cookies and Similar Tools
MERRYPH uses cookies and similar technologies to make the platform easier and safer to use. These small text files are stored on your device when you visit MERRYPH. They can remember selected settings, help maintain your signed-in session, support security, and show how players use the platform.
- Essential cookies — these cookies are needed for MERRYPH to operate properly. They support important functions such as account login, session handling, and security. Essential cookies cannot be disabled while using the platform.
- Analytics cookies — MERRYPH may use these cookies to see how players move through the platform, identify the pages visited most often, and understand where improvements may be useful. The information is reviewed in an aggregated form and is not intended to identify individual players.
- Preference cookies — these cookies save choices such as language and display settings on MERRYPH, allowing the platform to remember your preferences when you return.
- Marketing cookies — where you have agreed to receive promotional messages from MERRYPH, these cookies may help tailor the promotional content and offers displayed on the platform.
Cookie choices can be adjusted in your browser settings. Please keep in mind that blocking some cookies may limit certain MERRYPH features or affect how the platform works. For guidance, check your browser’s help centre for instructions on reviewing and managing cookies.
5Keeping Data Secure
Protecting your personal information is a priority at MERRYPH. We use appropriate technical and organisational safeguards to help prevent unauthorised access, accidental loss, destruction, or improper changes to your data.
- Information sent between your device and MERRYPH is protected with 256-bit SSL encryption while it is being transmitted.
- Personal information is kept on secure servers protected by access restrictions. Player data is available only to personnel who are authorised to handle it for legitimate platform purposes.
- MERRYPH carries out security reviews and vulnerability assessments from time to time to help detect possible weaknesses and respond to risks involving player information.
- Payment information connected with GCash, bank cards, PayMaya, or cryptocurrency transactions is handled with the security controls applicable to the relevant payment channel. MERRYPH does not keep complete payment account credentials on its own servers.
- MERRYPH maintains procedures for responding to security incidents. If a data breach affects your personal information, we will notify affected players and the appropriate authorities where notification is required by applicable law.
MERRYPH takes reasonable steps to protect personal information, but no online service can provide a guarantee of complete security. You can also help protect your account by choosing a strong, unique password and keeping your MERRYPH login details private. Never share your credentials with another person.
6Your Privacy Choices
Players have rights concerning the personal information held by MERRYPH. We are committed to handling these rights respectfully and helping eligible players exercise them. To make a request, contact the MERRYPH support team.
- Access to information — you may ask for a copy of the personal information MERRYPH keeps about you.
- Correction of information — if your personal information is incorrect or incomplete, you may request that MERRYPH update it.
- Deletion of information — you may ask MERRYPH to remove your personal information, unless we are required to keep particular records under our legal obligations.
- Restriction of processing — in certain situations, you may ask MERRYPH to limit the way your personal information is used.
- Data portability — you may request your personal information in a structured, commonly used format where applicable, allowing you to transfer it to another service.
- Objection to processing — you may object at any time to the use of your personal information for direct marketing. After receiving a valid objection, MERRYPH will stop using your information for that purpose.
- Withdrawal of consent — if MERRYPH uses your personal information on the basis of your consent, you may withdraw that consent at any time. This withdrawal will not affect the lawfulness of processing completed before your consent was withdrawn.
To exercise any of these rights, please contact MERRYPH Support through the available customer service channel. [email protected]MERRYPH will review your request and reply within a reasonable period, subject to applicable legal requirements.
7How Long Data Is Kept
MERRYPH keeps personal data only for the period needed to fulfil the purpose for which it was collected, or for any longer period required by applicable law. The general retention periods below apply to different categories of data.
| Data Category | Retention Period | Purpose |
|---|---|---|
| Account and identity information | While the account is active and for 5 years after closure | To meet legal and regulatory obligations |
| Transaction and payment information | 7 years from the relevant transaction date | To satisfy financial record-keeping requirements |
| Betting activity records | 5 years from the date of each bet | To support dispute handling and compliance checks |
| Customer support communications | 3 years from the last interaction | For service quality reviews and dispute resolution |
| Technical and usage information | 13 months from the date of collection | For platform analytics and security monitoring |
When the relevant retention period ends, MERRYPH will securely erase the personal data or anonymise it so it can no longer be associated with you. If you ask us to remove your data earlier, MERRYPH will delete any information that it is legally allowed to remove and explain which records must be kept and why.
8Underage Players
MERRYPH is strictly for adults aged 21 and above. MERRYPH does not knowingly collect personal data from anyone under 21. If we learn that information from an underage person has been collected, MERRYPH will delete it as soon as possible and close the related account.
If you are a parent or legal guardian and believe that a person under 21 has registered with MERRYPH or submitted personal data, please contact MERRYPH Support immediately through the available customer service channel. [email protected] MERRYPH will review the report and take appropriate action without unnecessary delay.
MERRYPH applies age-check procedures during registration and may ask for identity documents to verify a player's age at any time. Any account found to belong to a person under 21 will be permanently closed, with funds returned to the original payment source where applicable.
9Changes to This Policy
MERRYPH may revise this privacy policy when there are changes to the platform, applicable law, or accepted industry practices. If a change is material, the latest version will be posted on this page together with an updated "Last Updated" date.
Please review this privacy policy from time to time so you remain aware of how MERRYPH handles personal data. For significant updates, MERRYPH may also contact registered players by email or through an in-platform notice. Using MERRYPH after an update means you accept the revised policy.
10Contact MERRYPH
If you have questions, privacy concerns, or requests about how MERRYPH manages personal data, please contact our support team. We aim to handle privacy-related enquiries clearly and as promptly as possible.
Visit the FAQ page for helpful answers to common questions about your MERRYPH account and personal data, or review the Terms and Conditions for the terms and rules that apply when using the MERRYPH platform.
